Welcome to BookPublisher.my. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how BookPublisher.my collects, uses, stores, processes, and protects information obtained through our website and services.

By accessing or using BookPublisher.my, you acknowledge and agree to the practices described in this Privacy Policy.

Throughout this Privacy Policy, the terms “we,” “us,” and “our” refer to BookPublisher.my, while “you,” “user,” and “your” refer to individuals who visit or use our website and services.

For the purposes of this Privacy Policy:

• “Service” refers to the website and services provided by BookPublisher.my
• “Personal Data” means information that can identify or reasonably be associated with an individual, such as a name, email address, telephone number, postal address, and payment-related information.
• “Usage Data” refers to information collected automatically when you use or visit our website, such as IP address, browser information, pages visited, and duration of visits.
• “Cookies” are small files stored on your device by your web browser that help websites remember information about your visit.
• “Data Controller” refers to the party that determines how and why personal data is processed.
• “Data Processor” refers to a third party that processes personal data on behalf of the relevant data controller.
• “Data Subject” refers to the individual whose personal data is collected or processed.
• “User” refers to any individual who accesses or uses BookPublisher.my.

BookPublisher.my may collect different types of information to provide, maintain, and improve our publishing and related services.

The information we collect may include personal information provided directly by users, information collected automatically when users visit our website, and information received through third-party services.

BookPublisher.my may collect the following categories of information:

This may include:

• Full name
• Email address
• Telephone number
• Billing and postal address
• Account information
• Payment-related information
• Information contained in communications with us
• Other information voluntarily provided by you

Personal information may be collected when you contact us, place an order, subscribe to communications, submit a manuscript, request a quotation, or use our services.

When you visit BookPublisher.my, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Date and time of your visit
• Pages visited
• Time spent on pages
• Website interaction information
• Diagnostic and technical information

BookPublisher.my may use cookies and similar technologies to improve website functionality, understand user behaviour, remember preferences, and analyse website performance.

Users may disable cookies through their browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

Where applicable and with the appropriate permission, BookPublisher.my may collect information about your general location.

Location information may be used to provide more relevant services, understand website usage, or improve the user experience.

BookPublisher.my may collect and store personal information provided through direct communication, newsletters, marketing activities, service enquiries, purchases, and other interactions.

You may choose not to provide certain information. However, doing so may prevent us from providing particular services or responding fully to your requests.

BookPublisher.my may use different types of cookies and similar technologies, including:

• Session cookies
• Preference cookies
• Security cookies
• Analytics cookies
• Advertising or marketing cookies

These technologies may help us understand how visitors interact with our website and improve our services.

Depending on the services requested, BookPublisher.my may collect additional information that is reasonably necessary for providing those services.

Such information may include manuscript details, publishing requirements, professional information, educational information, contractual information, billing information, identification information, or other information voluntarily provided by the customer.

We aim to collect only information that is reasonably necessary for the relevant purpose.

BookPublisher.my may collect and use personal data for purposes including:

• Providing and delivering our publishing and related services.
• Managing customer accounts and orders.
• Communicating with customers regarding their projects.
• Improving our products, services, and website.
• Providing customer support.
• Processing payments and maintaining billing records.
• Monitoring website performance and usage.
• Identifying and resolving technical problems.
• Sending important service-related notifications.
• Managing subscriptions and communications.
• Sending promotional materials, special offers, and information about our services where permitted.
• Complying with applicable legal and contractual obligations.
• Protecting the security and integrity of our website and services.
• Carrying out other purposes where you have provided appropriate consent.

BookPublisher.my will retain personal data for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business records, resolve disputes, and comply with applicable legal or regulatory requirements.

We take reasonable measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

Where personal data needs to be transferred to third-party service providers or stored outside Malaysia, we will take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection requirements.

BookPublisher.my may disclose personal information in limited circumstances, including:

We may disclose information where required or permitted by applicable law, regulation, legal process, court order, or request from an authorised government or law enforcement authority.

If BookPublisher.my becomes involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal data may be transferred as part of that transaction, subject to applicable legal requirements.

We may share relevant information with trusted third-party service providers that assist us with:

• Payment processing
• Website hosting
• Website analytics
• Customer support
• Marketing and communications
• IT and technical services
• Publishing and production services
• Other business operations

Such parties will receive only information reasonably necessary to perform their services.

BookPublisher.my takes reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

BookPublisher.my may use trusted third-party services to support our website and business operations.

These services may include payment processors, website hosting providers, analytics providers, communication platforms, advertising services, and other technology providers.

Third parties may process information according to their own privacy policies and applicable legal requirements.

BookPublisher.my may use third-party analytics services, including Google Analytics or similar services, to understand how users interact with our website.

Analytics information may help us identify popular pages, understand visitor behaviour, measure website performance, and improve our services.

BookPublisher.my may offer paid publishing and related services.

When processing payments, we may use third-party payment processors. Payment information may be handled directly by these providers according to their own privacy policies and security standards.

BookPublisher.my generally does not need to store complete payment card details when such information is processed directly by a third-party payment provider.

BookPublisher.my may use cookies, advertising technologies, or remarketing services to display relevant promotional content to users who have previously visited our website.

These services may use information about website interactions to provide advertisements that are more relevant to users.

Users may be able to manage advertising preferences through their browser or the relevant third-party advertising platform.

Our website may contain links to third-party websites.

BookPublisher.my is not responsible for the privacy practices, content, security, or activities of external websites.

We encourage users to review the privacy policies of third-party websites before providing personal information to them.

BookPublisher.my does not knowingly seek to collect personal information from individuals who are not legally permitted to provide such information under applicable laws.

Where consent is required for the collection or processing of personal information, the appropriate consent will be sought.

If we become aware that personal information has been collected improperly, we will take reasonable steps to address the situation.

Subject to applicable laws and regulations, you may have rights regarding your personal data, including the ability to request access to or correction of personal information held by us.

You may also contact us regarding questions or concerns about the processing of your personal information.

Requests may be subject to applicable legal requirements and reasonable verification procedures.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

When personal information is no longer required, we may securely delete or anonymise it where reasonably practicable.

We are dedicated to delivering high-quality publishing services that meet our clients' goals. We encourage feedback and are willing to reassign or rewrite the work to ensure satisfaction. Refund requests will only be considered if the client has requested at least three revisions in documented form and has communicated their concerns to our support or project management team on at least three occasions within a two-week period. All communications, updates, and delivery-related matters should be conducted through our official channels, such as email, project management tools, or assigned contact numbers. Be wary of any calls or emails from unverified sources claiming to represent our company. We are not responsible for any scams or fraudulent activities originating from such sources.

BookPublisher.my reserves the right to update, modify, or revise this Privacy Policy from time to time.

Any updated version will be published on our website. Users are encouraged to review this Privacy Policy periodically to remain informed about how their personal information is handled.

The effective date shown on the Privacy Policy page indicates when the policy was most recently updated.

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact BookPublisher.my through the contact details provided on our website.

By using BookPublisher.my, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable laws and regulations.